FAQ

 

What is your shipping policy?

  • All orders will ship after 3-5 business days** and can take longer during sale times. With this in mind, products are liable to be out of stock at any given time of the month or simply unavailable based on what is premade and ready to ship. We want you to get your goodies as soon as possible and we are willing to work three times as hard to ensure this. Emails are sent automatically and can end up in your spam folder, so please check spam and junk folders in the email used at time of purchase.  Please keep this in mind, especially during high volume (sale) times, which may take a little longer to ship out items. If you order during a sale, please expect 10-18 business days for your order to be shipped. Orders processed with additional items added during the  process will take  few additional days depending on the which stage your item is in processing. 

 

More Shipping Information:

  • Emails are sent at the time of purchase and at the time of shipment (providing a tracking number). Some orders placed via PayPal do not receive automated emails, if you do not receive a confirmation email, and a shipment email, please contact customer service via email so we can service you.
  • Jade & Fox Co ships through USPS, other carriers can be made available by request.
  • Multiple orders placed within processing time may be combined under the circumstances it is flagged in our system and caught by our associates. During this time period, processing time will be extended in order to group all transactions.

**A business day is Monday-Friday and does not include holidays.

 

Returns?

 

  • All sales are final unless an error occurred on the half of Jade & Fox Co..
  • No Returns will be provided or Discounts will be provided for missed sales.
  • If an item is returned to our location due to incorrect address provided by the buyer, we will charge a reshipment fee. 

 

How do I order wholesale?

Please contact us at Wholesale@jadefox.co.

 

Items in my order are broken, what do I do?

Packages are insured through USPS. This includes broken, damaged, or missing items. Stolen items are not insured through USPS or Jade & Fox Co.

 

If an item is damaged upon arrival, please contact us at Help@jadefox.co and include "DAMAGED" in the subject line along with pictures of damaged items and a screenshot of your receipt. This will help speed up the process of a replacement package and to file a claim with USPS.

LAST UPDATED 5/11/18